Case 02 · Direct-selling personal care, Brazil
Two hundred thousand consultants. One link.
Case 01 · Global ag-machinery
Sixty markets. Thirty languages. One torque-spec update that has to land in every workshop by Tuesday.
Sixty markets. One Tuesday.
Today
The head of dealer service writes the update in English, sends it to a translation agency, waits a week, distributes thirty PDFs by email, and hopes. Service quality drifts by country. Recall briefings sit unread in dealer inboxes. Nobody finds out which technician learned what until a warranty claim says they didn’t.
With Collegia
HQ briefs the update once. Collegia ships it the same morning in every dealer’s language, narrated in the head of service’s own voice, distributed through the dealer portal and a WhatsApp link gated to authenticated technicians. An in-context tutor, grounded in the service manual, answers “what’s the spec for serial range X?” in the technician’s own words.
What they finally know
Which dealerships read the briefing. Which technicians completed the recall. Where the tutor’s questions cluster — by region, by week, by serial range.
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